REP 1, TECHNL PRODT SALES SUPPT (BSS)

Comcast - Smyrna, GA

Responsible for receiving and making customer contacts via phone and
email for customer questions and inquiries. Works on straight forward
tasks using established procedures.

Core Responsibilities:
- Interacts with small and medium business customers via telephone
and/or email to answer questions and inquiries.
- Monitors an email mailbox which is used by customers for questions and
inquiries.
- Communicates with internal and external customers in multiple markets
with regard to customer questions and inquiries.
- May call customers to provide appointment reminders.
- Updates multiple internal systems (e.g. billing systems, Workbench and
SFDC) with customer information.
- Determines appropriate call handling.
- Performs to call center metrics.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

- High School Degree or Equivalent
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- Generally requires 0-2 years experience

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Posted: 30+ days ago

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