Facilities Coordinator
JLL - Atlanta, GA
Position Summary:
OVERVIEW
The Lead Facility Coordinator will provide a lead role in coordinating office services (janitorial, repairs, vending, etc.) to a client site located in Atlanta GA, serving 1,100 Client employees.
ESSENTIAL FUNCTIONS
- Provide supervisory oversight to a JLL team consisting of Facility coordinators, technicians, and/or receptionists
- Assist with receiving and dispatching of work requests to technical staff, vendors, Landlord or other JLL-managed service providers.
- Assist with the coordination and scheduling of maintenance activities
- Manage and coordinate work with 3rd party vendors, including: tracking work order completion, vendor and client follow up and validating/approving subcontractor invoices.
- Work in partnership to assist the client’s Real Estate/Facilities lead at the site. Goal is a seamless relationship between JLL and client’s own onsite FM team.
- Ensure all site management and operations practices are in compliance with company, (MSA) Master Service Agreement requirements, and client standards
- Communicate/Escalate with appropriate parties (client, vendors, etc.) as needed
- Cultivate and maintain a positive working relationship with client representatives (JLL or external) and service providers
- Assist JLL account leadership with tactical planning for the regional facilities team’s goals and objectives
- Recommend continuous quality improvement practices
- Assist with budgetary requests, analysis and operational (variance) reporting monthly and quarterly, as needed
- Purchasing, as necessary: Create JLL PO’s using JD Edwards E1.
- Act as an interface with client, visitors and guests. Work collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation
- Assist client with space planning and interior move coordination.
- Coordinate or oversee coordination of special events (lunches/holiday celebrations)
- Provide facility-specific assistance (access, communications, landlord coordination) to the project management team as needed or requested
- Ensure delivery of committed services and overall satisfaction with Jones Lang LaSalle performance
- Ensure appropriate follow up with customers i.e., VMWare employees and partners
- Provide direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption, as needed
EXPERIENCE
- Minimum 3 years of prior Facilities/Property/Office Management experience – or 2 years of applicable experience education in Business, Real Estate, Property/Facility Management.
- Previous supervisory or vendor management experience
- Prior JLL experience, a plus
KNOWLEDGE, SKILLS, AND ABILITIES
- Proficient in MS Office
- Superior customer service skills and orientation
- Ability to maintain professionalism at all times under stressful situations
- Ability to plan and manage work under time constraints
- Ability to multitask and work without direct supervision
- Strong organizational skills and collaborative style needed
- Strong attention to detail
- Communicate professionally in a clear and concise manner (verbal and written)
- Demonstrate highest professional standards of behavior and follow the JLL Code of Ethics Policy
HOURS
- After-hours emergency response to building issues required, and may include after-hours trips to the site. Typical frequency: Once per month
Posted: 30+ days ago
