Civil Collections Recovery Analyst
Macy's Inc. - Atlanta, Georgia
Job Overview:
The CCR Collections Analyst’s primary responsibility is to support the CCR department’s objective of collecting monetary penalties from individuals who have been apprehended by the Asset Protection department for causing a loss to Macy’s. Perform other duties as assigned.
Essential Functions:
• Manage and provide technical and administrative assistance that affects all aspects for the civil recovery program.
• Support all aspects of the civil recovery program and related systems to include but not limited to: SIS, CCR, FLPM, Angel, Innovis, POS, Portal Apps, and Network applications.
• Develops and maintains reports for Stores and other key management relevant to the civil recovery program. Ensures report information is accurate and actionable so report has business analysis.
• Manage outstanding and/or uncollected debts owed to the company.
• Assist customers in making payment arrangements and process payments.
• Administer and monitor collection accounts and establish personal objectives to evaluate your professional growth.
• Input tracking data for statistical analysis.
• Respond to correspondence.
• Follow-up on compliance issues and trace incorrect customer information.
• Complete special projects as assigned by supervisor.
• Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer-the most important person in our stores.
• Regular, dependable attendance & punctuality
Qualifications:
Education/Experience:
• High School Diploma required
• Bachelor’s degree or background in collections preferred
Communication Skills:
• Ability to read, write, and interpret instructional documents such as reports and procedure manuals.
• Excellent written and verbal communication skills.
• Ability to communicate with peers, managers, general public, and sensitive customers.
• Ability to communicate over the phone, via e-mail, and memos with proper etiquette.
• Fluency in English and Spanish is a plus.
Mathematical Skills:
• Basic math functions such as addition, subtraction, multiplication, and division.
• Able to use a calculator
Reasoning Ability:
• Develops and maintains reports for Stores and other management relevant to assigned area.
• Must be able to use good judgment and critical thinking skills when carrying out instructions furnished in written or oral form.
Physical Demands:
• This position may involve stooping, kneeling, climbing, crouching, as well as regular walking, standing, hearing, and talking.
• Requires ability to distinguish color, involves close vision, depth perception, and focus adjustment.
Other Skills:
• Strong leadership profile and excellent negotiation skills.
• Strong functional knowledge of MS Office, MS Access, Sharepoint, SQL, and Web Portal
• Must be a highly motivated, detail oriented, well-organized, self-starter that possesses the ability to follow instructions and consistently act in a professional manner.
• Must work well in a team environment
Work Hours:
• Ability to work a flexible schedule based on department and store/company needs.
• Reasonable accommodations have been made to enable individuals with disabilities to perform essential job functions. Work generally occurs in an office environment with moderate temperature and noise level.
This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Unable to retrieve job information. This job may not be available anymore. Sorry for the inconvenience. Posted: 30+ days ago
About Macy's Inc.
Macy's, Inc., with corporate offices in Cincinnati and New York, is one of the nation's premier retailers, with fiscal 2015 sales of $27.079 billion. The company operates about 870 stores in 45 states, the District of Columbia, Guam and Puerto Rico unde... more
