IT Manager - Applications Support & Reporting Operations (TIBCO/MF/.Net/Oracle)
Macy's Inc. - Johns Creek, Georgia
Overview:
Manage a 24x7 Production Operations team (onsite and offshore) to support the application suite leveraged by our Merchandise Reporting, Inventory, Onhand units, Support, and Product groups at Macy’s Inc. These applications are on multiple technology platforms (COBOL, Mainframe, .Net, VB6, Oracle & SQL Server, TIBCO).
- Managers are responsible for a defined work function and/or a suite of systems.
- Manage the resources necessary to support and execute all phases of multiple project life cycles.
- Uses a broad knowledge of the business and technical system applications to ensure the integrity, stability and systems availability to our customer base.
- Builds effective teams through coaching, mentoring and career planning.
- Develops cross-functional partnerships.
- Supports and upholds the integrity of ongoing methodology and approach for new systems.
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Key Accountabilities:
- Ensures effective planning, organizing, prioritizing and delegating assignments to direct reports and team members. Through continual analysis of the workload and personnel needs of their team(s) and organizational unit, meet deadlines. Responsible for team results on quality measurements, including on-time delivery, meeting deadlines, and adherence to policy and procedures.
- Develops and executes strategic plans in collaboration with the appropriate stakeholders. Ability to build and establish solid working relationships by providing timely, accurate and high quality information to peers, subordinates, upper management and/or customers.
- Demonstrates appropriate functional knowledge and skills relevant to operational area.
- Advises MST senior management on strategic plans and improvements to systems and processes. Partners with customers to develop and execute business vision and strategic plan.
- Collaborates with appropriate stakeholders to identify, recommend, and implement improvements to systems and processes. Ensures compliance with existing processes and standards.
- Establishes and maintains a unit structure and staffing to effectively accomplish the organization's goals and objectives; employs, trains, manages, and counsels unit staff. Develops, motivates, empowers, and evaluates team to expand professional, management, leadership, and technical skills. Responsible for ensuring continued success of the team members within their functional work area.
Decision Making:
- Participate in Budget Development, Risk Assessment, Status Assessment, Team Creation, and Communication Strategy.
- Influence on Scope.
Skills Summary:
- Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.
- Ability to garner trust among stakeholders.
- Generally 3-5 years experience in related field and some supervisory/managerial experience preferred.
- Significant, successful and proven Information Technology and/or Retail industry experience.
- Demonstrates an advanced functional understanding of the retail processes, their supporting applications and their inter-relationships with other FOB suites of systems.
- Ability to make difficult decisions based on solid business judgment and functional experience.
- Excellent interpersonal skills; ability to build strong collaborative partnerships across functional lines and at many levels within MST.
- Ability to communicate effectively, both orally and in writing.
- Professional demeanor and approach to job responsibilities.
- Excellent organization skills.
- Ability to manage change effectively and maintain a flexible management response to changing circumstances and customer needs.
- Ability to effectively lead, motivate and develop associates. Should be able to model professional management skills and behaviors.
- Comprehensive PC skills that include standard MST business tools appropriate to position.
- Introductory understanding of the business.
- Intermediate in Word, Excel, Power Point, and Lotus Notes.
- Bachelor's Degree preferred and 8-10 years of related
Macy's Systems & Technology (MST) is the information technology division of Macy's Inc. Macy's Inc. is the nation's largest operator of department stores with over 800 department store locations in 46 states. In addition, we operate major catalog and internet operations for Bloomingdale's and Macy's. Macy's Systems & Technology is headquartered in Johns Creek, a suburban setting northeast of Atlanta, Georgia.
We offer competitive salaries, comprehensive benefits, employee fitness center and a merchandise discount.
This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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About Macy's Inc.
Macy's, Inc., with corporate offices in Cincinnati and New York, is one of the nation's premier retailers, with fiscal 2015 sales of $27.079 billion. The company operates about 870 stores in 45 states, the District of Columbia, Guam and Puerto Rico unde... more
