Customer Account Representative

At Rent-A-Center, our business is centered on service and we’re passionate about what we do. Our environment is fast-paced and offers ample opportunity to grow and develop, with top-performers entered into training programs to accelerate advancement to management. 

As a Customer Account Representative, you would be responsible for:

•         Maintain accurate records of customer account activity, to include current and past due accounts

•         Review past due accounts and communicate in person and via phone with the customers to promote timely payments

•         Collect customer payments on a timely basis and meet daily/weekly collection standards Complete customer service calls in a timely manner as assigned

•         Load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise

•         Deliver merchandise to customer homes in Company provided vehicle as assigned

•         Install and set up merchandise, and instruct customers on proper use of merchandise

•         Pick-up merchandise from customer homes as assigned

•         Greet and assist customers on the sales floor

•         Obtain new rental orders on the sales floor and over the phone

•         Complete rental agreements as required

•         Prospect for new business by telemarketing and distributing print materials

•         Refurbish merchandise to like new condition

•         Keep showroom clean and organized, including vacuuming, dusting, and handling household cleaning materials

•         Keep backroom and all store area neat, clean, and organized, including cleaning restrooms, and taking out trash

Our coworkers also enjoy a total rewards package that includes:

•         Industry-leading pay ranges for all positions

•         Sundays off

•         Paid sick/personal days

•         Paid vacation 

•         Employee discount plan

•         Great benefits with 401 (k) and company match