Manager, Field Services
Macy's Inc. - Johns Creek, Georgia
Overview:
Directly manages associates who provide support of approved technology (hardware, software, network infrastructure, etc.) to all locations across Macy's, Inc. Indirectly manages/influences and directly interacts and communicates with leaders and staff across Macy's Inc. at all levels, both internal and external. Drives excellence and delivery of services nationally while demonstrating a balance of right solution, right cost and time to market. Develops and advocates the Macys Inc. brand. Acts as a back-up to the Director/VP. Has responsibilities for operating within and managing a designated budget. This position understands how technology drives the business and demonstrates innovative, agile and flexible leadership style that delivers a competitive advantage. They lead, develop and grow a diverse workforce of IT professionals (span of control averaging 12-15 direct reports) focused on the integration, delivery and operation of technology solutions to drive Macy's business operations. Performs other duties as assigned.
Macy's Systems & Technology (MST) is the information technology division of Macy's Inc. Macy's Inc. is the nation's largest operator of department stores with over 800 department store locations in 46 states. In addition, we operate major catalog and internet operations for Bloomingdale's and Macy's. Macy's Systems & Technology is headquartered in Johns Creek, a suburban setting northeast of Atlanta, Georgia.
We offer competitive salaries, comprehensive benefits, employee fitness center and a merchandise discount.
Key Accountabilities:
- Creates a sense of urgency and culture to drive "platinum service customer experience" results by internal teams and/or third-party partners who deliver services as part of our operational capability.
- May host or drive service level measurement, monthly service level reviews to include supplier performance.
- Manages relationships and activities both internal and external across Macy's Inc.
- Leads and builds our culture – communicates, coaches, trains and shows a commitment to develop our employees in all business processes, hardware/software and computing solutions to drive employee growth and career development to achieve the organizational mission.
- Recognizes and celebrates individual, team and organizational results and accomplishments as a top priority. Is widely trusted: is seen as a direct, truthful individual.
- Removes barriers so direct / indirect reports can perform effectively.
- Effectively communicates technical and non-technical topics and builds effective networks with different teams or divisions of MST/Macy's Inc; understands how all the parts of the company work together.
- Fosters open communication by encouraging the expression of ideas and opinions.
- Assures smooth flowing, timely transmission of critical information. Oral and written communications is well organized, clear, accurate, grammatically correct and is adapted for the target audience.
- Listens to others without interrupting.
- Seeks clarification and confirms shared understanding when communicating.
- Operational Excellence – responsible for financial budgets and process discipline driving the "business of Field Services" functional components required to measure, change and deliver continuous improvement within the Field Services organization.
- Ensure that deadlines are met by effective planning, organizing, prioritizing and delegating work through metrics and talent for the business.
- Takes the initiative to drive change through behavior and words.
- Strategic agility through evaluation of the Field Services operating and financial models to drive best of breed delivery, cost optimization and resource development.
- Spends his/her time and the time of others on what's important; quickly zeros in on the critical issues; can quickly sense what will help or hinder accomplishing a goal.
- Coordinates and provides input along with the Field Planning and Project Management team in the development, staffing and on-time delivery of projects.
- Ensures engineering design support in conjunction with IFS and Application Development partners to meet business requirements.
- Provides timely status reports, updates and completion information to field personnel and leadership
Skills Summary:
- Bachelor's degree and 8-10 years of experience in a key leadership/managerial role in a technical or service
organization required and/or equivalent work experience. - Excellent written and verbal communication skills.
- Ability to read, write, and interpret documents.
- Basic math functions such as addition, subtraction, multiplication, division and analytical skills.
- Very strong analysis/troubleshooting skills. Strong partnering skills.
- Strong relationship and team building skills.
- Strong leadership skills, including ability to effectively develop the skills and abilities of team members, participate in decision making process on key issues (e.g. task assignment and scheduling, asset management and project strategies, etc.)
- This position involves regular walking, standing, sitting, hearing, seeing, talking, climbing ladders/stairs, twisting, stooping, kneeling, squatting, crouching, bending from waist and knees, reaching above shoulders and overhead.
- The position also involves regular moving/pushing/pulling/carrying items under 45 pounds and lifting items under 45 pounds from floor to waist and waist above shoulders.
- Involves use of hands and fingers for writing, typing on a keyboard and using a mouse.
- May involve close vision, color vision, depth perception and focus adjustment.
- Outstanding customer focus. Strong sense of urgency. Ability to be flexible with changing circumstances and customer needs.
- Demonstrated ability to establish and maintain collaborative partnerships with other MST personnel and the customers.
- Excellent analytical and problem solving skills.
- Excellent resource planning and time management skills.
- Proven ability to effectively lead, motivate and develop managers and associates through mentoring and coaching, removing barriers, challenging staff and fostering team management.
- Ability to model professional leadership skills and behaviors.
- Strong decision-making, crisis management, and negotiation/conflict resolution skills.
- Strong communication (both written and verbal), and organization skills. Ability to create, drive and implement strategic business initiatives.
- Ability to manage change effectively and maintain a flexible response to changing circumstances and customer needs.
This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Posted: 30+ days ago
About Macy's Inc.
Macy's, Inc., with corporate offices in Cincinnati and New York, is one of the nation's premier retailers, with fiscal 2015 sales of $27.079 billion. The company operates about 870 stores in 45 states, the District of Columbia, Guam and Puerto Rico unde... more
