Program Manager

Macy's Inc. - Johns Creek, Georgia

• Drives High-Level Plan: Drives complex cross-functional programs (typically categorized as Type 3 in Q4M). Provide leadership to ensure that integrated solutions will be coordinated and standardized across organization wide.
• Project Execution: Oversee medium to large program related activities and is accountable for the success, execution, and final delivery of the program and work products.
• Manage Project Scope: Obtain senior management approval for the program by presenting the program charter with its high-level costs and benefits for the organization in order to receive authorization to proceed to the next phases. Oversee regular project status/quality meetings and reports.
• Address Program Issues: Keep management and key stakeholders well informed on a timely basis on project or program progress, status, and/or concerns for each assignment. Review project metrics and facilitate project scorecard development to ensure enterprise-wide program success. Addresses program issues by identifying and selecting a course of action by taking into account the program constraints and objectives in order to enable continued program progress.
• Program Communication: Develop program communication plans and demonstrates effective communication to the executive management team, project team(s), and stakeholders.
• Cultivate Relationships: Cultivate business partner and project team relationships and help manage expectations, providing excellent customer service. Establish alliances with other departments by recognizing dependencies in order to assess potential partnership and commitment to the program.
• Project Leadership: Provide leadership to the project team for the Macys.com standards and processes throughout the life cycle of the project. Provide vision and strategic leadership, governance and support to the Project Management Team through competent and professional services including guidance, coaching, and counseling.
• Develop Cost and Budget Plans: Provide input to ensure adequate project staffing, budgeting, and resource management.
• Consistently demonstrates regular, dependable attendance & punctuality

• Bachelor Degree required and PMP certified preferred. 3-5 years of Program Management (very large initiatives with multiple Project Managers) OR 5-7 years of Project Management experience.
• Experience in software development preferred.
• Extensive experience managing multiple complex simultaneous projects involving cross-functional project teams within budgetary and schedule constraints. 
• Extensive understanding of Project Management principles, methods and techniques.
• Requires advanced technical and business knowledge in policy development.
• Outstanding documentation, organization, time management, and problem solving skills.
• Ability to build consensus within technology and the business community and to work through others in achieving desired results and objectives.
• Flexibility in response to change.
• A detailed understanding of the business. Retail background is a plus.
• Sound team building and interpersonal skills required to effectively manage a multi-skilled project throughout the deliverable process.
• Exceptional problem solving skills; able to anticipate technical and project barriers and adjust approach based on research and experience.
• General knowledge of several major and related systems and how they are integrated. Extensive negotiation, diplomacy, and conflict resolution skills.
• Demonstrated ability to customize communication strategy to a given target audience.
• Ability to concurrently manage multiple project types.
• Ability to work a flexible schedule based on department and company needs.
• Excellent written and verbal communication skills. Ability to read, write, and interpret business and technical documents.
• Basic math functions such as addition, subtraction, multiplication, division and analytical skills.
• Must be able to work independently with minimal supervision. 
• This position involves regular ambulating, sitting, hearing, and talking. May occasionally involve stooping, kneeling, or crouching. May involve close vision, colorvision, depth perception, and focus adjustment.  Involves use of hands and fingers for typing on keyboard and using a mouse.  May be a need to move or lift items under 10 pounds.

• May manage project financials, including resource planning and utilization, cost by vendor and rolling operating forecasts (ROF).
• Able to scope new program/projects and work collaboratively within the organization to produce financial forecasts, resource plans, budgets and management reporting.
• Assess the value and organizational impact of a program to ensure the targeted benefits are specific, measurable, actual, realistic and time-based.   Provide detailed ROI assessment and reporting metrics.
• Risk Assessment – Final-Influence
• Status Assessment - Final-Influence
• Q4M Process Direction - Participate
• Team Creation – Participate-Influence
• Communication Strategy – Participate-Influence
• Scope – Final-Influence

• Number of direct reports 0/ Number of indirect reports 20

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Posted: 30+ days ago

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