Facilities Manager
JLL - Atlanta, GA
Position Summary:
SUMMARY
The Facilities Manager will be the single point of contact responsible for facilities management. This role will coordinate and manage tenant requirements and service delivery to ensure satisfaction.
ESSENTIAL FUNCTION
RELATIONSHIP MANAGEMENT
- Support the Area Manager in the implementation of short and long-term projects for the client project.
- Develop and implement innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity by working closely with the Facility Management Lead and the client.
- Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client.
- Oversee the development and management of the capital and expense budgets by interfacing closely with the client representative.
- Closely monitors work requests communicated by JLL, the client and vendors.
- Continuously raise the bar in vendor quality and service while reducing overall costs.
- Hold vendors accountable for delivering high quality service per contract scope of work.
- Partners with vendors to continuously improve service quality and resolve/troubleshoot service issues.
CUSTOMER FOCUS | EXPERIENCE
- Genuine service oriented individual that is focused on the customer experience and able to provide continued monitoring of established quality procedures, resolve internal quality issues and customer complaints concerning product and or service dissatisfaction.
- Analyze trends and utilize data to anticipate and proactively address issues in the client environment.
PROGRAM ANALYSIS AND DEVELOPMENT
- Develop and implement innovative programs, processes and producers procedures that reduce short and long term operating costs and increase productivity by working closely with the Facility Management Lead and the client.
- Support the Area Manager in the implementation of short and long-term projects for the client project.
- Develop monthly/quarterly variance reporting on all operating budgets for each property on a timely basis.
- Assist with the development and implement the annual management plan for the buildings within the area.
- Any and all other duties and tasks assigned.
COMMUNICATION
- Demonstrated success directly interfacing, with client senior management, vendors, and throughout all levels of the organization.
- Effectively utilizes data and analytics in the communication of solutions and decision making.
EDUCATION AND EXPERIENCE
- Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis is required.
- Minimum of 8 years industry experience required either in the corporate environment, third party service provider or as a consultant is required.
- Hospitality environment experience, a plus.
- Experience with managing and developing budgets, reporting on variances, reforecasting.
- Work order system oversight and management experience, preferred.
- Experience in matrix management organization, desirable.
KNOWLEDGE, SKILLS, AND ABILITIES
- Strong organizational and management
- Strong interpersonal and supervisory skills
- Strong presentation skills
- Knowledge of real estate, telecommunications, and furniture, accounting and building systems is helpful.
- Excellent verbal and written communication skills
- Matrix manage both technical and administrative staff.
- Oversee multiple facilities of different functions.
- Supervise vendor performance during normal and off hours including weekends when necessary.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access and Outlook), and MS Share Point.
- Computer proficiency in CMMS Supervisory Responsibilities.
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 48872BR
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Posted: 30+ days ago
