Tenant Services Representative
JLL - Atlanta, GA
Position Summary:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disability the ability to perform the essential functions.
EDUCATION AND EXPERIENCE
- High school diploma or general education degree (GED).
- Associates or Bachelor degree a plus, or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
- Ability to read and comprehend simple instructions, short correspondence and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other employees of the organization.
MATHMATICAL SKILLS
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers common fractions, and decimals.
REASONING ABILITIS
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written and oral form.
KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to work, on occasion, flexible hours which may exceed 8 hours in a day, 5 days in a week or 40 hours in a week.
- Proficient knowledge of Microsoft Office/Suite, and any other software program or piece of technology identified as standard by JLL or by the Client.
PHYSICAL DEMANDS
In compliance with The American’s with Disabilities Act (ADA), the Tenant Service Coordinator’s responsibilities are such that in order to perform the required work in a safe and satisfactory manner, the following minimum physical requirements apply:
- Is regularly required to sit for long periods of time.
- The employee frequently is required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl.
- Reading Video Display Terminals, order forms and other written documents.
- Lifting a minimum of thirty-five (35) pounds.
- Using and accessing stairwells during emergencies.
- Using keyboards for typing and computer input.
- Hearing, speaking and answering the office telephone system.
ESSENTIAL FUNCTIONS
ADMINISTRATIVE
- Building Liaison – Act as an effective liaison between tenants and building engineers, security and housekeeping.
- Telephones – Answered within three rings. Determine the nature of the business, and direct callers to destination.
- Greeter – Greets guests and visitors to the management office and effectively deals with their.
- Support – Provides direct administrative support to Managers and Chief Engineer.
- Certificate of Insurance Tracking – Maintained and updated on a regular basis for both Tenants and Contractors.
- E-mail – Checked on a regular basis but no less than 5 times per day.
- Repair Service – Contacts repair services for all office equipment when necessary or requested by team member.
- Walkie Talkie’s/Nextels – Utilizes radio in a pleasant, professional manner when contacting team members.
- Meetings – Sets up and cleans up refreshments, as appropriate for conference room meetings
- House Keeping – Remain in regular contact will maintenance staff to ensure the lobby, elevators, exterior, flower beds, etc. are clean.
- Management Audit – Ensure compliance level of management audit is maintained and prepares all files and records in preparation for the audit annually.
- Operations Audit – Assist engineering staff in preparation of annual Operations Audit.
- Budget Preparation – Assists team members with budget preparation for the property as requested by Manager.
ACOUNTING
- Accounts Payables – Responsible for ensuring all invoices for the property are coded, and given to GM for approval and paid.
- W-9’s – Obtains completed W-9 forms from all vendors.
- Accounts Receivable – Responsible for delinquent accounts, including tracking and reporting delinquencies.
- Manual Adjustment Forms – TSC will be required to prepare manual adjustment forms for all miscellaneous Tenant Service Request (e.g., HVAC over time, labor to hang white boards, keys).
OPERATIONS
- Tenant Service Request – TSC is responsible for daily review of TSR’s noting completion times or dates if beyond acceptable limits, whether job performed to satisfy TSR, etc. Work with engineering staff to ensure discrepancies are addressed.
- Property Survey’s – Ensure satisfaction surveys are completed by all.
- Contact Information - Ensure all tenant contact information is accurate and completed in all building systems (e.g. 360Facility, Building Engines, Angus Anywhere, 4Sight).
- Core Charters/Best Practices - Ensure that “Best Practices” and “Core Charters” are implemented at the property.
- Exterminating- monitor tenants calls pertaining to extermination needs and coordinate with contractor to come complete a space inspection. Follow-up with tenant to ensure situation has been taken care of properly.
- Servidyne / Energy Star – Provide copies of utility invoices or information to either Servidyne or Energy Star on a monthly basis (electricity & water usages/cost).
TENANT RELATIONS
- Customer Service – Provide superior customer service to all tenants at all times.
- Tenant Events – Responsible for planning and coordination of all schedule tenant events.
- General Tenant Information - Keep managers informed of activities and events involving tenants.
- Tenant Meetings – Plan agenda for meetings. Set up lunch for Tenant and Property Manager to discuss pertinent building issues.
- Tenant Handbook – review, update and revise as necessary. Coordinate distribution of updates or revisions to all tenants.
- Tenant Notification – Prepare tenant memo’s and correspondence as directed by Managers regarding building holidays, upcoming events, etc.
- Tenant Move-In’s/Move-Out’s – coordinate all arrangements, notifications and acquire proper authorizations and collect certificate of insurance as necessary.
- Contact Lists – Maintain daily and update no less than monthly tenant, employee and contractor’s contacts lists to include emergency contact numbers.
EMERGENCY PROCEDURES
- 4Sight - No less than monthly, TSC should update all assigned sections of the property’s 4- sight website to include but not limited to emergency contacts, space utilization module, table top information, etc.
- Safety Warden Meetings – Work with Manager and Engineering staff to plan an annual safety warden meeting. TSC to assist in updating emergency procedures and all required documentation for the meeting.
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 48870BR
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Posted: 30+ days ago
