Analyst II, eCommerce Operations Engineer
Macy's Inc. - Johns Creek, Georgia
Overview:
Independent contributor that participates in the technical maintenance and deployment support of the eCommerce Infrastructure within the Operations organization. Demonstrates familiarity and strong working knowledge of relevant eCommerce and n-tier applications and associated technologies. Acting with little or no direction, supports the operations and management teams in providing general system and application administration, deployment support, incident response support, and technical troubleshooting support of complex eCommerce systems that conform to MST standards and methodology. Using a variety of system tools, monitors and responds to production stability incidents across macys.com and bloomingdales.com, including all infrastructural components in the multi-tiered environments. Provides deployment execution support to all infrastructure components of the non-production environments. Demonstrates proficiency with one or more Java application servers and web servers, including installation, tuning and trouble shooting. Demonstrates familiarity and strong working knowledge of the areas that support the eCommerce systems, including operating systems, network, security, and storage. Communicates effectively with peers, managers, directors, project managers and operational support personnel. Implements effective processes within own team and across other teams and manages change to support project implementation.
Macy's Systems & Technology (MST) is the information technology division of Macy's Inc. Macy's Inc. is the nation's largest operator of department stores with over 800 department store locations in 46 states. In addition, we operate major catalog and internet operations for Bloomingdale's and Macy's. Macy's Systems & Technology is headquartered in Johns Creek, a suburban setting northeast of Atlanta, Georgia.
We offer competitive salaries, comprehensive benefits and a merchandise discount.
Key Accountabilities:
- Monitors technical health of production ecommerce websites, analyzes data, and initiates escalation activities when required.
- Deploys new code and configuration changes across all infrastructure components of the ecommerce production systems.
- Deploys new code and configuration changes across all infrastructure components of the ecommerce non-production systems.
- Provides initial triage and troubleshooting support for stability incidents and issues across all non-production and production systems.
- Reviews documentation for technical and process compliance6. Communicates via e-mail, chat, and voice with technical and non-technical partners across MST and MCOM.
Skills Summary:
- Candidates in this role need to have 2-4 years experience supporting a high trafficked eCommerce site (operations experience a strong plus).
- 2-4 years experience with industry standard web application servers (WebSphere or JBOSS experience a plus, WebSphere Certification a strong plus)
- 2-4 years UNIX experience (including AIX, Linux, Solaris)
- 2-4 years experience with industry standard web servers (IHS or Apache experience a plus)
- 2-4 years experience with a Build and Deployment tool (AntHill Pro a strong plus).
- This candidate should have 2-4 years experience in implementing systems within a complex secure network.
- Very strong analysis/troubleshooting skills, strong partnering/relationship building skills.
- MS Office Suite (Word, Excel, PowerPoint, Visio), Lotus Notes or MS Outlook.
- Bachelor's Degree preferred and 2-4 years of related experience or an equivalent combination of education and experience.
This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Posted: 30+ days ago
About Macy's Inc.
Macy's, Inc., with corporate offices in Cincinnati and New York, is one of the nation's premier retailers, with fiscal 2015 sales of $27.079 billion. The company operates about 870 stores in 45 states, the District of Columbia, Guam and Puerto Rico unde... more
