Retail Sales Jewelry Clerical, Part Time\\: Alpharetta, GA, Macy’s North Point

Macy's Inc. - Alpharetta, Georgia

Job Overview:  

• Be proficient in POS and MPOS systems including Search and Send, My Client and More@ Macy’s tablet app
• Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own
• Assist customers in all aspects of service fulfillment (i.e. BOPs), and have the ability to qualify customer needs, figure out what's right for them, and then get them in touch with the right associate, MBA, or Personal Shopper
• Provide an exceptional customer experience by ensuring the customer is always the priority
• Use RF equipment to scan out damages, transfers, and return to vendor merchandise
• Perform price changes as needed
• Rearrange jewelry cases for new merchandise, season changes, special events, and clearance sets
• Pack all customer sizing and repair orders
• Pack outbound shipments to the Jewelry Center
• Organize and file shipping, receiving, customer sizing, repair, sales, and return documentation
• Be aware of supply inventory and place orders when needed
• Replenish displays and other products as needed
• Assist in the inventory process
• Maintain orderliness and cleanliness of jewelry counters and area
• Attend to customer service needs in a friendly and helpful manner when approached
• Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment
• Assist with special projects as assigned
• Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented
• Perform these functions in an efficient manner, as directed by the Supervisor
• Regular, dependable attendance and punctuality

Education/Experience:

• No specific educational accomplishments are necessary. No experience is needed.

Communication Skills:

• Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent written and verbal communication skills.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.
• Able to use a calculator.

Reasoning Ability:

• Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

• This position involves constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment.

Other skills:

• Ability to collaborate and function as a member of a team.
• Must possess a strong sense of urgency.
• Should be comfortable with the use of computers and frequent use of RF equipment.

 Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

     

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Posted: 30+ days ago

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