Macy\'s Gwinnett Place, Duluth, GA\\: Connect @ Macy’s Supervisor
Macy's Inc. - Duluth, Georgia
Job Overview:
As the Connect @ Macy’s Supervisor you will be responsible for driving a selling and service culture in an Omni environment. You will lead the Connect @ Macy’s team and Wedding & Gift Registry Advisors (excluding Lenox Square). You will be responsible to create an enhanced shopping experience and support the selling process by teaching and coaching the Connect @ Macy’s team to build relationships with customers throughout the store. Additionally, you will build partnerships between the Connect @ Macy’s team, Wedding & Gift Registry Advisors and Selling Associates while coaching to consistently demonstrate MAGIC selling behaviors. The Connect @ Macy’s Supervisors will coach other Store Associates and Managers to utilize all available tools such as tablets and kiosk’s leveraging product knowledge, customer reviews, look books etc. to accommodate customer needs
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Connect the team to customers interested in shopping throughout the store, registering for a wedding, or shopping for a special occasion
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Coach the team to deliver MAGIC through quality relationships and registrations by utilizing new and emerging Omni-channel tools and technologies including management of the WGR appointment setting tool
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Supports achievement of selling , clientele and registry goals to deliver incremental sales
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Effectively develops and maintains relationships throughout the store in order to problem solve and create the best possible outcome for the customer
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Ensures every couple is offered personalized service while registering and completing; in addition to servicing their parents, relatives and gift givers
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Communicates and provides customer feedback daily with VPSM and SMs of key areas in order to create a better customer experience
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Leverages technology to optimize inventories across all channels and provide a relevant, seamless and fun one to one customer experience
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Assist customers with their BOPS order pick up. Ability to qualify customer needs and connect them with the right MBA/Specialist.
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Serve as role model for peers and mentor for new hires on Product Knowledge, My Client and use of all Omni devices to generate incremental sales. Also partnering with WGR District Coordinators to on board new WGR Advisors.
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Maintain high customer readiness standards: deliver a clean, neat and organized shopping environment
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Be proficient in POS and MPOS systems including Search and Send, My Client, More@Macy’s tablet app, and registry functions
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Responsible for hiring, training and retaining the best talent for the Connect @ Macy’s team
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Regular, dependable attendance and punctuality
Qualifications:
Education/Experience
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High School degree or equivalent. Minimum 1 year previous Selling or retail experience required.
Communication Skills
- Ability to effectively communicate and present information to customers, peers and all levels of management.
Mathematical Skills
- Basic math functions such as addition, subtraction and calculating percentages coupled with ability to use mobile devices
Reasoning Ability
- Self-starter, able to work independently and as part of a team and must have good time management skills. Demonstrates ability to build relationships and convert customers into a client.
Physical Demands
- This position involves constant moving and standing. Involves standing a minimum of two consecutive hours. Involves lifting at least 30 lbs. May occasionally be involve stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level.
Other Skills
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Ability to follow through on projects in a timely manner. Should be comfortable with the use of computers, mobile technology, and frequent use of RF equipment.
Work Hours
- Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.
Posted: 30+ days ago
About Macy's Inc.
Macy's, Inc., with corporate offices in Cincinnati and New York, is one of the nation's premier retailers, with fiscal 2015 sales of $27.079 billion. The company operates about 870 stores in 45 states, the District of Columbia, Guam and Puerto Rico unde... more
