E1 3rd Level Support Analyst (Virtual Role)
JLL - Atlanta, GA
Position Summary:
OVERVIEW
This position requires proven knowledge of the JD Edwards ERP application, EnterpriseOne, to support the existing Jones Lang LaSalle Global implementation. As a Support Analyst this position will manage E1 support, provide training and guidance to Level 2 Support teams, create support documentation on the platform and provide superior service to JLL global client and internal user base.
EDUCATION AND EXPERIENCE
- Candidate will have a B.S. degree or equivalent financial experience
- 1 – 3 years applicable, hands on knowledge of JD Edwards EnterpriseOne version 8.10 or higher.
- Proven, applied experience with JD Edwards support, configuration and knowledge of end user functionality of the JD Edwards platform for all distribution and financial modules including Job Cost.
- An understanding of Structured Query Language (SQL), preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
- Basic accounting knowledge, preferred.
- Candidate must have the ability to understand and logically think through business requirements and processes as they pertain to the JD Edwards platform.
- Candidate must have strong English verbal communication skills in order to interface with client users and internal JD Edwards team to provide effect and timely solutions.
- Candidate must possess effective problem solving skills and use creativity to solution complex business requirements within the JD Edwards platform as well as the ability to quickly learn JLL E1 customizations and provide associated support.
ESSENTIAL FUNCTIONS
- Provide 3rd level application support to global client and internal user base.
- Integrate with 2nd level E1 support teams as needed to provide superior client service.
- Conform to all support management processes and procedures, identifying process improvement opportunities as applicable.
- Conform to SOC1 audit compliance processes established for the EnterpriseOne platform.
- Assist with general team or client specific E1 projects as requested.
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at http://www.us.jll.com/united-states/en-us/pages/careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 43688BR
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Posted: 30+ days ago
